Man With Van S. Service Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van S. provides removal, transport, loading, unloading, and related service options to customers in the UK. By making a booking, confirming a quotation, or allowing the vehicle and team to begin work, the customer agrees to be bound by these terms. For the purposes of this document, the expressions man with van service, van moving service, and removal van service refer to the same type of service arrangement, whether it is a single-item move, part-load transport, or a larger relocation carried out with suitable labour and a vehicle.
These terms are intended to create a clear and fair agreement between the customer and Man With Van S. They explain how bookings are accepted, how prices are calculated, what payment methods are accepted, when cancellations may result in charges, and how liability is limited. They also include important information about waste handling, prohibited goods, and the customer’s responsibilities before, during, and after the service.
In these terms, the words we, us, and our refer to Man With Van S., while you and your refer to the customer, the sender, the recipient, or any person acting on the customer’s behalf. If there is any inconsistency between a quotation and these terms, the quotation applies only to pricing and service-specific details, while these terms apply to the broader contractual relationship.
Booking Process
A booking request may be made by providing the relevant service details, including collection and delivery points, preferred date and time, the type and quantity of items, access conditions, and any additional requirements such as assembly, disassembly, or waiting time. A quotation is usually based on the information supplied at the time of enquiry. The customer must ensure that all information is accurate, complete, and updated promptly if anything changes. Any material change may affect availability, pricing, or the ability to complete the service safely.
A booking is not confirmed until we have accepted the request and, where applicable, received any required deposit or advance payment. We may decline a booking, or propose amended terms, if the job is outside our capacity, involves unsafe access, includes prohibited items, or appears inconsistent with the information supplied. Acceptance of a booking may be communicated by written confirmation, digital confirmation, or another clear record of agreement. Where a time slot is reserved, punctuality may depend on traffic, road conditions, weather, and the duration of earlier jobs.
Customers must ensure that goods are ready at the agreed time and that the property is accessible. If parking restrictions, permits, lift access, stair carrying, or long walking distances are relevant, these must be disclosed in advance. 
If the crew arrives and cannot proceed because information was incomplete or access is unsuitable, waiting charges, additional labour costs, or cancellation charges may apply. We may also adjust the service price if the actual job differs materially from the booking details.
Prices, Payments, and Deposits
Prices may be fixed, hourly, or based on a combination of vehicle use, labour, mileage, and service complexity. Unless stated otherwise, quotations are based on the information provided and assume normal operating conditions. Any estimate given before inspection is not a guarantee of final price if the scope changes, the customer requests additional work, or unexpected access issues arise. Common variations may include extra stops, additional items, waiting time, dismantling, reassembly, or specialist handling.
Payment terms will be stated at the time of booking or on the quotation. In many cases, payment is due on completion of the job, but we may require a deposit, full prepayment, or staged payment where the booking is large, time-sensitive, or made at short notice. Accepted payment methods may include bank transfer, card payment, or another agreed method. Cash payments, if accepted, must be made in full at the end of the service unless otherwise agreed.
Any invoice must be paid by the due date. If payment is delayed, we may charge interest and reasonable debt recovery costs where permitted by law. The customer is responsible for any fees charged by their payment provider. If a chargeback, reversed payment, or failed transfer occurs after completion of the service, the customer remains liable for the full amount due. Man With Van S. may withhold further services until outstanding balances are settled.
Additional charges may apply for congestion, parking permits arranged at the customer’s request, tolls, ferry crossings, storage, specialist equipment, or disposal fees. Where an hourly rate applies, charging usually begins when the crew arrives at the agreed collection point, unless otherwise stated. If the customer asks the crew to pause, return later, or wait for access, the waiting period may be billable. We will normally make reasonable efforts to explain any additional costs before they are incurred.
Cancellations, Rescheduling, and No-Shows
The customer may cancel or reschedule a booking by giving notice as early as possible. Because dates and vehicles are reserved in advance, short-notice cancellations can cause real cost and lost opportunity. Unless a different cancellation policy is stated in the quotation, the following approach normally applies: cancellations made with sufficient notice may not incur a charge; cancellations made close to the booking date may result in a partial charge; and cancellations on arrival, or after work has started, may be charged in full or in part depending on the circumstances.
If the customer is unavailable, fails to provide access, or does not attend at the agreed time, the booking may be treated as a no-show. In such cases, the full price or a reasonable portion of it may remain payable, particularly where vehicles, labour, or third-party costs have already been committed. Where we need to cancel because of illness, vehicle failure, severe weather, unsafe conditions, or other events beyond our control, we will try to reschedule or offer an alternative arrangement, but we are not responsible for indirect losses caused by such interruption.
Customer Responsibilities
Customers must ensure that items are properly packed, clearly identified, and suitable for transport. Fragile goods should be packed with appropriate protection. If you want us to move items that are unusually heavy, valuable, delicate, or hazardous, this must be disclosed before the booking is accepted. We may refuse to move any item that is unsafe, unstable, leaking, contaminated, or likely to cause damage to people, property, or other goods.
The customer must also secure personal data, remove medications, cash, jewellery, keys, passports, and other important documents from items being moved, unless otherwise agreed in writing. We do not inspect every box or container for its contents. If the customer requests loading, unloading, stacking, or placement of goods in a specific manner, those instructions should be given in advance and clearly repeated at the site.
The customer is responsible for ensuring that the destination can receive the goods. If access is restricted, if the recipient is absent, or if the delivery address is incomplete, the goods may be returned, held, or stored at the customer’s risk and expense. Any delay caused by the customer may result in waiting charges or re-delivery charges. The customer should also ensure that any third parties involved in the move cooperate with safe and lawful loading and unloading.
Liability and Damage
We take reasonable care when providing a van moving service or any related transport service, but liability is limited to the extent permitted by law. We are not responsible for losses caused by inaccurate information supplied by the customer, hidden defects, inadequate packaging, items that are already damaged, or the ordinary risks associated with moving household or business goods. Natural wear, pre-existing scratches, minor cosmetic marks, and items that are fragile by nature are not covered unless specific extra cover has been agreed.
If we cause loss or damage through proven negligence, our liability will normally be limited to the reasonable repair cost, depreciation, or replacement value of the affected item, whichever is lower and appropriate in the circumstances. We will not be liable for indirect loss, loss of profit, loss of opportunity, emotional distress, or consequential damage, except where such exclusion is not allowed by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Any claim for damage must be reported as soon as reasonably possible, and in any event within a reasonable time after delivery or completion of the service. Where practical, the customer should allow us to inspect the item and the packaging before repair or disposal takes place. Claims may be affected if the customer continues to use the item, fails to mitigate loss, or does not give us a fair opportunity to investigate. Our decision to investigate a claim does not mean liability is admitted.
We are not responsible for damage caused by poor access, low ceilings, narrow stairs, unsuitable driveways, overloaded lifts, unsecured furniture, or the structural condition of the property unless the damage is directly caused by our negligence. If the customer asks us to move items through a route that appears unsafe, we may refuse or change the method of work. In such cases, any delay or additional cost caused by the adjustment may be charged to the customer.
Waste Regulations and Prohibited Items
Man With Van S. may provide loading, transport, and disposal-related assistance only where this is lawful and clearly agreed in advance. Waste handling must comply with UK waste regulations and with any applicable duty-of-care requirements. The customer must accurately describe any waste, refuse, or unwanted goods to be collected. We may ask for photos or further details before accepting a disposal job. If a load is contaminated, mixed with prohibited items, or not properly described, we may refuse collection or charge additional fees for sorting, handling, or lawful disposal.
The customer must not include hazardous, explosive, toxic, corrosive, infectious, or otherwise restricted materials unless we have expressly agreed to handle them and are legally permitted to do so. This includes, for example, gas cylinders, asbestos, chemicals, oils, fuel, medical waste, pressurised containers, batteries requiring specialist treatment, and any item that could pose a health or environmental risk. The customer is responsible for declaring such items honestly and for providing any information needed for safe and compliant handling.
If we remove waste or unwanted items on the customer’s behalf, title to those items passes only where lawful and only once the service is complete and payment has been made. We may engage licensed third parties where needed to ensure lawful disposal. The customer agrees not to place us in breach of environmental, transport, or waste legislation. Any fines, penalties, clean-up costs, or enforcement action caused by the customer’s inaccurate declarations, unlawful contents, or failure to comply with these terms may be recovered from the customer to the extent permitted by law.
Insurance, Delays, and Force Majeure
We maintain insurance cover appropriate to the type of work undertaken, but insurance does not replace the customer’s duty to pack, disclose, and prepare goods properly. Any enhanced cover or special protection must be agreed in writing before the service begins. Delays may occur due to traffic, weather, accidents, road closures, mechanical issues, or events outside our control. Where possible, we will communicate revised timings and continue the job as soon as reasonably practicable.
We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to severe weather, strikes, civil disorder, public authority action, fire, flooding, epidemic restrictions, or interruption of transport networks. If such an event prevents performance, we may suspend, cancel, or reschedule the booking without liability for indirect loss. Any sums already paid for work not carried out may be refunded or credited, as appropriate, after deducting any fair and documented costs already incurred.
Termination, General Terms, and Governing Law
We may refuse to continue a booking, suspend work, or terminate the agreement if the customer behaves abusively, provides false information, attempts to transport unlawful goods, fails to pay, or creates an unsafe working environment. In such cases, the customer remains responsible for work already completed and any reasonable costs incurred. No waiver of a term shall be effective unless we agree it in writing, and any delay in enforcing a right does not mean the right has been waived.
If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue in effect. These terms constitute the full agreement between the parties concerning the service, subject to any written variation signed or otherwise accepted by us. The customer may not assign the booking or transfer rights without our consent. Nothing in these terms affects statutory rights that cannot be excluded or restricted.
These terms and any dispute or claim arising from them are governed by the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where another mandatory jurisdiction applies by law. By engaging Man With Van S., the customer confirms that they have read, understood, and agreed to these Terms and Conditions, including the provisions on booking, payments, cancellations, liability, waste compliance, and governing law.